Listalysis - Real Estate Property Analysis Platform

1Introduction & Scope

Company Information: Listalysis is committed to protecting your privacy and handling your personal information responsibly.

Policy Scope: This privacy policy covers our platform, website, and all related services.

Effective Date: This policy is effective as of the date listed above and was last updated on that date.

Policy Updates: We will notify users of any material changes to this privacy policy through email or platform notifications.

Contact Information: For privacy-related questions, please contact our support team through the platform.

2Information We Collect

Personal Information

• Account Registration: Name, email address, phone number, professional credentials
• Profile Information: Real estate license number, brokerage affiliation, years of experience
• Contact Details: Business address, website, social media profiles
• Payment Information: Billing address, payment methods (processed securely by Stripe)
• Professional Branding: Agent photos, brokerage logos, color preferences, marketing materials

Property & Analysis Data

• Property Information: Addresses, property details, specifications, and characteristics
• Uploaded Images: Property photos and related visual content
• Analysis Preferences: User settings, customization choices, and platform preferences
• Generated Content: AI-created reports, marketing materials, and analysis results
• Usage Data: Platform interaction patterns, feature usage, and analysis history

Technical Information

• Device Data: IP address, browser type, operating system, device identifiers
• Platform Analytics: Page views, click patterns, session duration, feature engagement
• Performance Data: Analysis processing times, error logs, system performance metrics
• Cookies & Tracking: Session cookies, preference cookies, analytics cookies

3How We Use Your Information

Primary Service Delivery

• Analysis Generation: Processing property data through AI models to create market intelligence
• Content Personalization: Customizing reports with user branding and preferences
• Payment Processing: Managing token purchases and subscription billing
• Customer Support: Responding to inquiries and resolving technical issues
• Platform Improvement: Enhancing AI models and user experience

Marketing Rights (30-Day Rule)

After 30 days, we may use anonymized versions of analyses for marketing purposes, including:

• Creating educational content and success stories
• Using sample analyses for promotional materials
• Platform demonstration purposes
• Users can opt-out of marketing usage rights through their account settings

4Information Sharing & Third-Party Services

AI Service Providers

• Perplexity: Property and market research data for analysis generation
• Google Gemini: Synthesis and content generation services
• OpenAI: Backup content processing and error recovery
• Data Transmitted: Property information, market research requirements, analysis parameters

Infrastructure & Platform Services

• Supabase: Database hosting, user authentication, file storage
• Railway: Backend processing, AI analysis execution
• Vercel: Frontend hosting and application delivery
• Stripe: Payment processing and subscription management

5Data Storage & Security

Security Measures

• Encryption: Data encryption in transit and at rest
• Access Controls: Role-based access and authentication requirements
• Monitoring: Security monitoring and incident response procedures
• Vendor Security: Third-party service provider security requirements

Storage & Retention

• Geographic Storage: Data is stored and processed in secure, compliant data centers
• Retention Periods: We retain different types of data for varying periods based on business needs
• Analysis Archives: Generated reports and analysis history are retained for your access
• Account Deletion: Data removal procedures when accounts are terminated

6Your Rights & Controls

Access & Portability Rights

• Data Access: Right to request copies of your personal data
• Data Portability: Right to receive data in machine-readable format
• Account Dashboard: Self-service access to personal information and settings
• Download Options: Ability to download generated reports and analyses

Modification & Deletion Rights

• Profile Updates: User ability to update personal and professional information
• Data Correction: Process for correcting inaccurate information
• Account Deletion: Complete account and data deletion procedures
• Selective Deletion: Options for deleting specific projects or analyses

Marketing & Communication Controls

• Email Preferences: Opt-out options for marketing communications
• Notification Settings: Control over platform notifications and alerts
• Marketing Usage Opt-Out: How to prevent use of analyses for marketing (within 30-day window)

7Cookies & Tracking Technologies

Cookie Types & Purposes

• Essential Cookies: Required for platform functionality and security
• Analytics Cookies: Usage tracking and platform performance monitoring
• Preference Cookies: User settings and customization storage
• Marketing Cookies: (If applicable) Tracking for marketing purposes

Cookie Management

• Cookie Controls: Users can manage cookie preferences through their browser settings
• Browser Settings: Instructions for blocking or deleting cookies are available in your browser help
• Third-Party Cookies: Some cookies are from integrated services and their purposes are disclosed

8International Data Transfers & Compliance

Cross-Border Processing

• Service Providers: We use international AI services and cloud infrastructure
• Data Protection: Appropriate safeguards are in place for international data transfers
• Legal Frameworks: We comply with applicable privacy frameworks and adequacy decisions

Regional Compliance

• GDPR Compliance: European Union data protection requirements are followed
• CCPA Compliance: California Consumer Privacy Act requirements are met
• Other Jurisdictions: We comply with applicable regional privacy laws

9Children's Privacy

Age Restrictions:

Our platform is not designed for or intended to be used by individuals under 18 years of age.

Professional Services: Listalysis is intended exclusively for licensed real estate professionals and industry participants who are at least 18 years old.

No Children's Data Collection: We do not intentionally collect personal information from children under 18. If we become aware that we have collected such information, we will delete it promptly.

Parental Notice: If you are a parent or guardian and believe your child has provided us with personal information, please contact our privacy team immediately.

Professional Context: All services require professional licensing and business context that is not applicable to minors.

10Data Retention Specifics

Retention Timeline Overview

Different types of data are retained for varying periods based on business needs, legal requirements, and user preferences.

Account & Profile Data

• Active Accounts: Retained for the duration of your account plus 3 years for business records
• Professional Information: License numbers and credentials retained for 7 years for compliance
• Payment History: Billing records retained for 7 years for tax and legal compliance

Analysis & Property Data

• Generated Reports: Retained indefinitely for your access unless you request deletion
• Property Information: Retained for 5 years or until account deletion, whichever comes first
• Uploaded Images: Retained for 3 years or until you delete them from your account
• Usage Analytics: Aggregated data retained indefinitely; individual data for 2 years

Account Deletion Process

• Immediate: Account access terminated and personal data anonymized
• 30 Days: Most personal data permanently deleted from active systems
• 90 Days: All personal data removed from backup systems
• Legal Hold: Some data may be retained longer if required by law or legal proceedings

11Real Estate Industry Compliance

Industry-Specific Privacy Requirements

We comply with real estate industry privacy standards and professional regulations.

MLS Data Handling

• MLS Compliance: All Multiple Listing Service data is handled according to local MLS rules and regulations
• Data Source Attribution: MLS data sources are properly attributed and used within licensing terms
• Access Restrictions: MLS data access is limited to licensed professionals with proper authorization
• Sharing Limitations: MLS data sharing complies with individual MLS organization policies

Professional Licensing Data Protection

• License Verification: Real estate license numbers are verified and stored securely
• Professional Standards: Data handling meets NAR Code of Ethics and state licensing requirements
• Brokerage Compliance: Brokerage affiliation data is protected according to industry standards
• Continuing Education: Professional development data is handled confidentially

Fair Housing Act Compliance

• Non-Discrimination: Our platform supports Fair Housing Act compliance in all data processing
• Protected Classes: We do not collect or process data that could facilitate housing discrimination
• Marketing Compliance: Generated marketing materials are designed to support fair housing practices
• Data Analysis: Property analysis avoids discriminatory factors and focuses on legitimate market factors

Client Data Protection

• Fiduciary Responsibility: We support agents' fiduciary duties through secure data handling
• Client Confidentiality: Property and client information is protected according to professional standards
• Transaction Privacy: Real estate transaction data receives enhanced privacy protection
• Professional Liability: Our data practices support agents' professional liability requirements

12Contact Information & Updates

Privacy Contact Information

Privacy Officer: privacy@listalysis.com

General Support: support@listalysis.com

Legal Inquiries: legal@listalysis.com

Privacy Inquiry Process

• Response Time: We respond to privacy inquiries within 5 business days
• Data Requests: Data access and portability requests processed within 30 days
• Deletion Requests: Account deletion requests processed within 10 business days
• Complaint Process: Privacy complaints are escalated to our Privacy Officer for resolution

Regulatory Contacts

• GDPR Complaints: You may contact your local Data Protection Authority
• CCPA Complaints: California residents may contact the California Privacy Protection Agency
• State Regulators: Contact information for relevant state privacy regulators available upon request

Policy Updates

• Notification Methods: Email notifications and platform announcements for material changes
• Effective Dates: Policy changes take effect 30 days after notification unless otherwise specified
• Version Control: Previous policy versions available upon request
• Continued Use: Continued platform use after policy changes indicates acceptance

Privacy Policy